Résumé
Professional Experience
2026 - Present
Customer Service Specialist
Delta Dental of Washington
Spokane, WA
Deliver professional customer support while safeguarding sensitive member information in accordance with HIPAA and organizational security policies. Resolve inquiries, document interactions, and utilize multiple systems and technologies to provide accurate, timely solutions. Maintain a strong commitment to data privacy, customer satisfaction, and operational excellence.
2018-2019
Customer Care Advocate
Wave Broadband
Kirkland WA
Provided top-tier customer support and technical assistance for cable, internet, and phone services at Wave Broadband. Resolved billing, payment, and service issues while educating customers on offerings. Focused on building positive rapport and delivering solutions to enhance customer satisfaction.
Education
2024 - 2026
Full Sail University
Bachelor's Degree in Cybersecurity
Winter Park, FL
As I complete my Bachelor of Science in Cybersecurity at Full Sail University in June 2026, I am preparing to turn my passion for technology and security into a rewarding career. My education has provided hands-on experience in protecting systems, managing risk, and addressing today's evolving cybersecurity challenges.
2017 - 2021
Independence University
Bachelors of Science
Networking and Information Systems Security
Salt Lake City, UT
My Bachelor of Science in Networking and Information Systems Security from Independence University provided the foundation for my journey into cybersecurity. Through the fully online program, I gained valuable knowledge in networking, system security, and information technology while developing the problem-solving skills necessary to succeed in today's technology-driven world.
Technical Skills
Network Security
Incident Response Planning
Vulnerability Assessment
Penetration Testing
Certifications
TestOut Security Pro
TestOut Network Pro
TestOut Linux Pro
TestOut PC Pro